11.1 These General Terms and Conditions of Business shall apply to courses and training — hereinafter referred to as "classes" — conducted by Fast Lane Institute for Knowledge Transfer GmbH, hereinafter referred to as the "Organizer."

1.2 Any other general terms and conditions of business or purchasing shall not become part of the contract even if the Organizer does not object explicitly to such terms.

2.1 The classes offered by the Organizer are open to any interested party possessing the qualifications set out in the specifications, if any such admission requirements are specified.

2.2 In the event that admission requirements are specified, the Organizer is entitled to determine if the participant meets these requirements. The participant is to submit the requisite documentation on demand. If the Organizer does not exercise his right to verify the participant's eligibility, the buyer shall be obliged to pay the course fees even if the admission requirements are not met.

3.1. Please submit your registration for training events in writing to:

Germany:
Fast Lane Institute for Knowledge Transfer GmbH
Gasstraße 4a
22761 Hamburg
+49 (0)40 23537720
info@flane.de / www.flane.de

Switzerland:
Fast Lane Institute for Knowledge Transfer (Switzerland) AG
Richtistr. 5
8304 Wallisellen (Zürich)
+41 448325085
info@flane.ch / www.flane.ch

3.2. You will receive written confirmation of registration from us with detailed information on the course for which you have registered (venue, date, and time of events) no later than 14 days prior to the start of the course.

3.3. We reserve the right to cancel the course no later than 14 days prior to its start if the number of confirmed registrations is insufficient.

3.4 There is no right of attendance for classes with limited enrollment.

4.1 All fees are net fees, that is, they are subject to value-added tax or any other applicable national taxes of the country in which the course is conducted. Our current list of fees is valid; upon publication of a new fee list, these new fees are valid.

4.2 The tuition fees for courses conducted at our facilities cover the use of training systems, beverages and/or lunch, and student kits.

5.1 Changes in content that could change the learning objective may be made at the request or with the approval of the parties responsible for recognizing the targeted qualifications or certification.

5.2 The Organizer reserves the right to change or reschedule the agenda and/or replace instructors, provided the objective of the event is not fundamentally changed by doing so.

5.3 Classes designated as 'guaranteed to run' are guaranteed to be held. The venue is subject to change. The Organizer may also make reasonable changes to the duration of the class.

6.1 The participant undertakes to observe the rules of the house in force at the venue in which the class is held, to participate regularly in the attendance-based events of the contractually stipulated class, to follow the instructions of the teaching and/or training staff and the representatives of the Organizer and his vicarious agents, as well as to refrain from all activities that could impede the proper execution of the class.

7.1. Cancellations must be submitted to us in hardcopy and/or electronic form.

7.2. Cancellation charges are as follows:

Cancellation up to eleven working days prior to course commencement: No charge
Cancellation up to six working days prior to course commencement: 50% of course fee
Cancellation five and fewer working days prior to course commencement: 100% of course fee
You are free to name a replacement rather than cancel attendance altogether.

7.3. In the event that we cancel a course because of force majeure or other unforeseeable circumstances (for example, in case of accident or illness of the instructor) the liability of Fast Lane GmbH is limited to the refunding of course fees to participants who have arrived at the training location. The Company is not liable for any travel and lodging expenses.

7.4 Grounds for termination of enrolment without notice on the part of the Organizer include but are not limited to persistent or serious disruption of the class, repeated unexcused absences, late payment with more than two overdue installments or repeated late payments despite two written notices, as well as withdrawal or revocation of sponsorship on the part of another payer covering the fee for services rendered.

7.5 The cancellation terms also apply to package bookings. In this case, the cancellation charges will be deducted proportionally from the balance of payments made for the package course fee.

8.1 Our cancellation terms apply accordingly to courses that are rebooked.

9.1 The general terms and conditions of the respective companies in effect at the time of registration shall apply to classes conducted by third party vendors and partners of Fast Lane. This applies, but is not limited, to their terms of cancellation.

10.1 The quoted prices are subject to statutory sales tax and are payable immediately without deductions on receipt of invoice.

10.2 The payment costs, in particular for wire transfers from abroad, shall be borne by the customer. All bank transfer fees must be paid in full by the buyer; that is, the full invoiced amount is to be credited free of charge to our bank account.

10.3 We accept payment by bank transfer or credit card (VISA or MASTERCARD) only.

10.4 The customer shall only be entitled to offset a payment against claims that have been asserted at law or are uncontested by the Organizer. The customer may exercise a right of retention only to the extent that the counterclaim stems from the same contractual relationship.